Untitled Document

Help Desk support

Studies show that only a small percentage of help desk service requests are resolved on the first call. It's no surprise that customers rarely have a positive image of help desks. If your current IT consulting company is steadily losing ground keeping up your IT support needs or if you are not getting help desk support at all, ComTek Networking Solutions's Help Desk Support is the affordable and smart solution.

ComTek Networking Solutions Help Desk Support offers three flexible ways you can receive the IT support you need 24/7 without blowing your budget

Phone Support

When you need to talk to a technical expert fast, call ComTek Networking Solutions. Our qualified technical engineers will diagnose and begin to fix your problem right over the phone. Our records show that 38% of the time, problems can be repaired during this initial phone call through a combination of phone and remote support. We'll escalate phone support to on-site service when necessary.

Email Support

When you use email for IT support, you want the person on the other end to be knowledgeable, professional and reassuring. All ComTek Networking Solutions Service Support Specialists have been selected to ensure you get fast, accurate and courteous answers every time you email 24 hours a day, 7 days a week.

Remote Support

The ComTek Networking Solutions e-Support System is groundbreaking technology that enables us to establish secure, Web-based remote access to your computers and networks. With ComTek Networking Solutions's e-Support System, a Technical Support Representative (TSR) can view, diagnose and troubleshoot problems online. The TSR can actually troubleshoot your desktop and servers and download patches or software updates once you give them permission online.

With remote support, you'll avoid on-site visits and shorten call response time. Remote support provides powerful 24/7 support capabilities without investing in expensive hardware and software or compromising your network security by opening ports on Firewalls.

Get support the way you need it- email, phone, remote, or on-site! Contact ComTek Networking Solutions today.